Returns and Exchanges

We have a money-back-within-15-days policy. Meaning you have 30 days to

return your item for a full refund on what you paid for the returned item/items.

 

Your order comes with a return form when you receive your goods. Fill it out with the information needed. Would there be no return form included, you can write down your order number, what you want to exchange/return and your contact information. Wrap your goods so that they are protected.

Send to:
SNKRS X PRESS

275 MAIN STREET

PATERSON NJ 07505

 

Bear in mind you need to use a shipping service UPS OR FEDEX  If your return gets delivered to a pick up agent we may not be able to retrieve it.

The shipping cost you paid when you placed your order, the return shipping cost as well as any customs and VAT charges will not be refunded.

15% RESTOCKING FEE.

 

Exchanges
In case of a return, the customer has to arrange and pay for the shipping. In case you want to exchange something we will ship the exchanged item to you free of charge. Remember that the shoebox is part of the goods. Should we receive a damaged box we will charge a fee of 30 DOLLARS . If your return used or damaged goods, we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.

Remember that we are not replacing any shipping charges or bill charges.

 

Orders shipped from our external warehouse

If your order was shipped from our external warehouse in New Jersey, USA, it has to be returned to the same warehouse

We do not accept returns of items that are marked as excluded from all promotion. A product that is excluded from all promotions will not be displayed during the return process.

To return an item, follow these quick steps to return an item FROM the US to our New Jersey-based warehouse:

1) to begin the return process email us first

 2)Insert your Order Number and Zip code (both details can be found on the order confirmation email)

3) Please select the items that you would like to return and the reason for the return

4) Confirm your personal information, make sure that all required fields are filled

5) Choose Return Method and search for a nearby drop-off location

6) Make sure you have a printer connected

7) Select how you would like to pay the shipping back to our warehouse

8) Pay the shipping fees

9) Print shipping label, stick to the outside part of the cardboard box and drop the parcel off at the nearest post office.

 

You can alternatively, return the goods to us with your own favorite shipping company, using the following address:

SNKRS X PRESS

275 MAIN STREET

PATERSON NJ 07505